For international order, your order will be delivered by Chunghwa Post Co Ltd or other relatively suitable carriers.
The shipping fee depends on your location and the weight of items. It starts from $20 up to $80.
We dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Except for pre-order items, It takes 5-20 working days. **Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers. Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. For any further questions, please contact us through our email.
Return & Exchange Policy
Please take into consideration that we do not accepts exchange requests but only return requests.
For an item to be eligible for return:
It must be unused, unworn, unwashed, and undamaged.
It must have all original tags attached.
Any items designated “final sale” or purchased at or above 50% off (on sale or on promotion) are not eligible for return. We accept return within 14 days of purchase, additionally, sale items must be returned within 7 days of delivery date.
**All returned items must be accompanied by original packaging, such as boxes, hangers, and garment bags.
**Ineligible for refund:
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for shoes, purses, and accessories are not accepted
How to do the return?
Email to [email protected] with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
Repackage the item(s) you would like to return.
Ship the parcel back to the address provided by us through email.
We’ll let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.
What is the charge for return shipping?
For international orders:
Return shipping fees are the responsibility of the customer.
We cannot refund duties and taxes paid to clear customs.